Last Updated: 19 November 2025

By accessing or purchasing from turaballys.com/ae/bange, you agree to the following Terms & Conditions.

1. General

This website is operated by Turaballys, Dubai.
The terms “we”, “us”, and “our” refer to the company.

2. Product Information

We make every effort to display accurate product details, images, colours, and specifications.
Slight variations may occur depending on screen display or design updates from the manufacturer.

3. Orders & Payments

  • Orders are confirmed only after full payment.
  • We reserve the right to cancel orders due to stock issues, payment failures, or system errors.
  • Prices may change without prior notice.

Payments are processed securely through third-party payment gateways.
We do not store card or banking information.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays or external conditions.
  • Customers are responsible for providing accurate delivery details.
  • Failed deliveries due to incorrect addresses may incur additional charges.

5. Exchange, Return & Refund Policy

All Bange products sold on turaballys.com/ae/bange are strictly:

❌ Non-returnable

❌ Not exchangeable

❌ No refunds for change of mind

We only accommodate issues covered under our 1-year manufacturing warranty (see below).

6. Warranty Policy – 1 Year

All Bange backpacks purchased from turaballys.com/ae/bange come with a 1-year limited warranty from the date of purchase.

Warranty Covers:

  • Zip malfunction or factory defect
  • Stitching issues
  • Structural defects
  • Component failures due to manufacturing error
  • Purchases made only from this site

Warranty Does NOT Cover:

  • General wear and tear
  • Damage caused by misuse, improper handling, or overloading
  • Accidental damage (e.g., drops, cuts, spills)
  • Exposure to liquids or moisture
  • Colour fading or cosmetic issues
  • Damage caused by unauthorised repairs

Warranty Claim Process:

  • Claims must be reported within the 1-year warranty period
  • Proof of purchase (invoice/order number) is required
  • Our team will inspect the product
  • If approved, we will repair or replace the affected part or product
  • If the claim is not valid under warranty conditions, the product will be returned to you

Contact for warranty claims: support.ae@turaballys.com